Shipping policy

This Delivery & Shipping Policy applies to orders placed through Copprly for delivery within the United States.

2.1 Shipping coverage
Copprly ships eligible products to addresses within the United States through international logistics and domestic last-mile delivery partners. Availability may vary for certain remote locations, military addresses, territories or restricted destinations.

2.2 Handmade manufacturing timeline
Copprly products are manufactured by hand rather than mass-produced through automated machinery. Standard orders generally require approximately two business days for manufacturing after successful payment confirmation.

2.3 Packing and dispatch
After manufacturing is completed, the product is inspected, packed and normally prepared for dispatch on the following business day. In a typical order cycle, the product may enter transit around the third business day after payment confirmation. Bespoke, personalised, unusually large or bulk orders may require additional manufacturing and preparation time.

2.4 Estimated delivery time
For standard USA orders, delivery is generally expected within approximately 6–10 business days from the order date, including manufacturing and dispatch preparation. This is an estimate and not a guaranteed delivery deadline unless a guaranteed service has been expressly confirmed in writing.

2.5 Factors that may affect delivery
Delivery timelines may vary due to destination, customs processing, carrier capacity, weather, address issues, transportation disruptions, public holidays, security checks or other circumstances beyond our reasonable control.

2.6 Shipping confirmation and tracking
Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information. Tracking may take some time to activate after the carrier receives, scans or processes the package. Customers should use the tracking link or tracking number provided in the dispatch communication.

2.7 Customs, duties and taxes
Depending on the shipping arrangement and applicable US rules, an international shipment may be subject to customs duties, import taxes, brokerage fees or other charges. Where applicable, such charges may be payable by the customer unless the checkout page or shipping confirmation expressly states that they are included or prepaid.

2.8 Shipping charges
Shipping charges, if applicable, will be displayed at checkout before payment. Copprly may offer free shipping or promotional shipping during specific campaigns. Any promotional shipping terms will be communicated on the website or at checkout.

2.9 Delivery address responsibility
Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, ZIP code and access details where applicable. Delays, failed delivery or additional shipping costs caused by incorrect or incomplete address information may be the customer’s responsibility where permitted by law.

2.10 Damaged, tampered with or missing packages
Please inspect your package as soon as reasonably possible after delivery. If the parcel appears damaged, opened, tampered with or missing items, photograph the package and product and contact copprly@gmail.com promptly. We recommend reporting visible shipping damage within 48 hours to help us open a carrier investigation, but this recommendation does not remove any rights available under applicable law.

2.11 Failed, refused or undelivered shipments
If delivery fails because of an incorrect address, refusal to accept delivery, repeated delivery attempts, failure to collect the parcel or other customer-related circumstances, the shipment may be returned or handled according to the carrier’s rules. Additional re-shipping charges may apply where lawful and where the failure was caused by the customer.

2.12 Delays and communication
If a shipping delay occurs, Copprly will make reasonable efforts to review the shipment with the relevant logistics or last-mile carrier and communicate available updates. Carrier scans and tracking updates may not always appear immediately, particularly during handoffs between international and domestic delivery partners.

2.13 Contact information
For shipping, delivery or tracking questions, please contact:
Email: copprly@gmail.com
Website: https://copprly.com