Refund policy

This Return & Refund Policy applies to purchases made through the Copprly website and delivered within the United States. Nothing in this policy limits rights that may apply under applicable federal or state law.

1.1 Eligible returns
Copprly accepts return requests for products that arrive damaged, defective, incorrect, incomplete or materially different from the description. Products must be returned in the condition reasonably required for inspection, together with available accessories, documentation and packaging where possible.

1.2 Damaged, defective, incorrect or missing items
If your product arrives damaged, defective, incorrect or incomplete, please contact us at copprly@gmail.com as soon as possible. We may request photographs, video, packaging images, shipping labels and other information so that we can investigate the matter with our manufacturing, packing and shipping teams.

1.3 Unboxing photographs and video
We strongly recommend recording a continuous unboxing video and taking photographs of the outer package, shipping label, internal packaging and product immediately after delivery. This evidence can help us investigate transit damage, missing components or packaging issues efficiently. Important: An unboxing video or photograph is recommended evidence and is not, by itself, a mandatory condition for requesting assistance. If you do not have an unboxing recording, please contact us and provide any other available information or evidence.

1.4 Investigation before resolution
Before approving a refund, return, replacement or other remedy, Copprly may investigate the issue to determine whether it arose during manufacturing, packing, shipment, delivery or product use. We aim to review reported issues promptly and will communicate the next steps once the investigation is complete.

1.5 Replacement procedure
If a replacement is approved, Copprly may provide return instructions and require the original product to be shipped to our designated return address before the replacement is dispatched. For confirmed defective, damaged or incorrect products, Copprly will cover reasonable return shipping costs or provide an appropriate return solution where required by law or expressly agreed.

1.6 Large, bulk, bespoke and personalised orders
Returns for large-volume, bulk, customised, personalised or specially manufactured orders may be subject to additional terms communicated before purchase. For non-defective bulk or bespoke returns, the customer may be responsible for return shipping, handling or restocking costs where clearly disclosed and permitted by applicable law. Defective, damaged, incorrect or misdescribed products remain subject to applicable legal rights.

1.7 Refund processing
Once a return is received and approved, we will generally initiate the refund to the original payment method within 5–10 business days. The time required for the refund to appear may vary depending on the payment provider or financial institution. We may wait until the returned product is received or valid proof of return is provided before issuing a refund.

1.8 Non-qualifying conditions
A claim may be declined where the product shows damage caused by misuse, improper cleaning, unsuitable liquids, neglect, unauthorised modification or failure to follow care instructions. Ordinary wear and tear may not qualify for a refund or replacement.

1.9 Product-use and care considerations
Copprly’s unlined pure copper drinkware is primarily intended for plain drinking water. Customers should avoid prolonged storage of acidic, carbonated or alcoholic beverages unless the specific product is expressly designed for that use. Damage resulting from unsuitable use or failure to follow care instructions may not qualify for a refund or replacement.

1.10 How to request a return or refund
Email copprly@gmail.com with your order number, customer name, delivery address, product name, reason for the request, photographs or video if available, and whether you are requesting a return, refund, replacement or another resolution.